 UTILITIES
Care and Share (utility bill assistance through the American Red Cross)
Lockport
434-8876
Niagara Falls
731-4030
H.E.A.P. (Home Energy Assistance Program)
www.otda.state.ny.us/otda/heap
1-800-342-3009
Lockport
439-7744
Niagara Falls
278-8645
Office for Aging (over 60
438-4020
National Fuel
www.natfuel.com
Billing & Service Information
1-800-365-3234
Gas Emergencies
1-800-444-3130
Quality Assurance / Unresolved Complaints & Concerns
1-800-453-3513
National Grid
www.nationalgridus.com/niagaramohawk
Customer Service
1-800-642-4272
Emergencies
1-800-892-2345
Payment Arrangements
1-800-443-1837
Power Outages
1-800-867-5222
Neighbor for Neighbor (utility assistance from National Fuel)
www.natfuel.com/ForHome/n4n_faq.htm#apply
1-800-365-3234
Catholic Charities (Niagara Falls)
282-2351
Catholic Charities (Lockport
433-0246
Salvation Army (Niagara Falls)
283-7697
Salvation Army (Lockport)
434-1276
Salvation Army (North Tonawanda)
693-3110
New York Public Service Commission
www.dps.state.ny.us
Cable TV Complaints
1-800-342-3377
Energy Service Company Complaints
1-888-697-7728
Gas, Electric Shutoff
1-800-342-3355
HEAP grants for people aged 60+
1-800-342-9871
Service, billing complaints
1-800-342-3377
New York Relay Service
www.nyrelay.com
711 or 1-800-676-3777
Niagara Community Action Program (NIACAP)
www.niagaracap.org
Lockport Neighborhood Center
433-6632
Niagara Falls Neighborhood Center
282-4375
North Tonawanda Neighborhood Center
694-9727
Niagara County Department of Social Services
www.niagaracounty.com
HEAP Department (Home Energy Assistance Program)
439-7744 / 278-8645
NYSEG (New York State Electric & Gas)
www.nyseg.com
Billing inquiries, turn-ons/turn-offs, information
1-800-572-1111
Credit assistance, payment arrangements
1-888-315-1755
Electricity Interruptions/emergencies
1-800-572-1131
Natural Gas odors/emergencies
1-800/572-1121
Verizon Lifeline Services
www.lifelinesupport.org
Low-cost telephone service
1-800-555-5000
Verizon
www22.verizon.com
Customers with Disabilites Voice & TTY
890-0550
New Service, Changes or Billing Questions
890-7100
Payment Information/Arrangements
1-800-698-3545
Repairs
890-6611
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